FAQ
Have questions about how ZabGo works? You're in the right place! We have compiled answers to the most common questions from our users, businesses, and delivery partners. Whether you're booking a delivery, tracking an order, or signing up as a rider, we've got you covered.
Frequently Asked Questions
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Customer FAQs
Q1. How do I book a delivery on ZabGo?
Simply download the app, sign up, enter your pickup and delivery details, and confirm your request. A nearby rider will be assigned immediately.
Q2. Can I cancel a delivery after booking?
Yes, you can cancel a delivery before a rider picks it up. Cancellation policies and any applicable fees will be shown in the app during the process.
Q3. What can I send with ZabGo?
You can send documents, parcels, groceries, electronics, and more. Restricted items like weapons or hazardous materials are not allowed.
Q4. What happens if the recipient is not available at the delivery location?
If the recipient is unavailable, the rider will attempt to contact them. If unreachable, the item may be returned to the sender or a secondary delivery may be scheduled.
Q5. How can I contact support?
Use the in-app chat or email us at support@zabgopickup.com for help anytime.
Q6. What payment methods does ZabGo accept?
ZabGo accepts multiple payment options including credit/debit cards, mobile money, and cash on delivery where available.
Q7. Is ZabGo available in my area?
ZabGo is currently available in select cities across the UK. You can check availability by entering your location in the app.
Q8. What happens if my delivery is delayed or a rider cancels?
ZabGo closely monitors every delivery to ensure reliability. If your assigned rider cancels or a delay occurs, the system will automatically reassign a new rider to you. You’ll be notified instantly, and our support team is always available to assist you if needed.
Q9. How fast is your delivery?
All deliveries are completed within 12 hours, same-day, across the UK.
Q10. Are your services available on weekends and holidays?
Yes, we operate 24/7/365 including weekends and holidays.
Q11. How do I track my package?
Once a rider accepts your delivery, you can track the progress in real-time using the app's GPS tracking feature.
Q12. Is my package insured?
Zabgo provides parcel in transit insurance coverage for all deliveries. For high-value items, contact support for premium protection options.
Rider FAQs
Q1. How do I become a ZabGo rider?
Download the ZabGo Rider App and complete the registration. You'll need a valid ID, a smartphone, and a reliable bike.
Q2. How do I get delivery requests?
Once you're online in the app, you’ll automatically receive delivery requests nearby. Accept and start earning!
Q3. How much can I earn?
Earnings vary based on completed deliveries. The more you deliver, the more you earn — plus bonuses for top performers.
Q4. How and when do I get paid?
Riders are paid weekly or on-demand, directly to their mobile wallet or bank account.
Q5. What if I have an issue during a delivery?
You can contact rider support via the app or call our dedicated helpline for urgent help.
Q6. Do I need my own insurance or license to work with ZabGo?
You should have a valid driver’s license and appropriate insurance for your vehicle as required by local laws. ZabGo may offer additional rider protection programs.
Q7. What kind of bike or vehicle do I need to join ZabGo?
Any roadworthy motorcycle or vehicle in good condition can be used. The type may vary based on delivery category (e.g., express, heavy items).
Q8. Can I take breaks during the day?
Yes! ZabGo gives you full flexibility. Simply go offline in the app when you need to take a break or stop accepting orders.
Q9. How do I increase my earnings on ZabGo?
Complete more deliveries, maintain high ratings, and qualify for bonus incentives. Being reliable and fast also helps you get priority orders.
Q10. Is training provided for new riders?
Yes. New riders receive onboarding training, safety guidelines, and tips on customer service to help them succeed on the platform.